Privacy Policy
Last updated: 9 September 2026
Glove Retail S.A. respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.gloveretail.com, contact us through the website, or otherwise interact with us through the website.
1. Who we are
The data controller responsible for the processing described in this Privacy Policy is:
Glove Retail S.A.
45 Lavriou Ave. & 1 El. Venizelou
Glyka Nera, 15354
Greece
Greek Tax Number (AFM): 998102572
EU VAT Number: EL998102572
GEMI Registration Number: 008378901000
Email: info@gloveretail.com
Telephone: +30 210 7600 440
Glove Retail operates through offices and affiliated entities in Greece, Bulgaria, Cyprus and Romania. Where an enquiry relates to another Glove Retail office or market, we may forward the relevant information to the appropriate Glove Retail entity so that it can respond to your enquiry or provide the requested service.
2. Personal data we collect
Information you provide to us
When you contact us through our website, request information, request a quote, request a demonstration, arrange a meeting or otherwise communicate with us, we may collect information including:
- first and last name;
- business or organisation name, where provided;
- job title or professional role, where provided;
- email address;
- telephone number, where provided;
- country or market of interest;
- information contained in your message or enquiry; and
- any other information you voluntarily provide to us.
Please do not submit sensitive personal data through our website forms unless it is specifically requested and necessary for the purpose concerned.
Information collected automatically
When you access our website, our web servers and infrastructure may process technical information necessary to deliver and secure the website, such as:
- IP address;
- date and time of requests;
- requested URLs;
- browser and device information;
- HTTP status and diagnostic information; and
- information required to detect errors, abuse or security incidents.
Where you consent to analytics cookies, we also use Google Analytics as described below.
3. How and why we use your personal data
Responding to enquiries and requests
We process the information you submit in order to respond to enquiries, provide requested information, prepare or discuss proposals and quotations, arrange demonstrations or meetings, and communicate with you about potential business relationships.
Depending on the nature of your request, the legal basis is our legitimate interest in conducting and developing our business, taking steps at your request prior to entering into a contract, or performing an existing contract.
Business communications
Where we have an existing or prospective business relationship with you or the organisation you represent, we may process your business contact information for reasonable communications relating to our products, services and business relationship.
We rely on our legitimate interests where permitted by applicable law. Where consent is legally required for a particular form of electronic marketing, we will obtain it before sending such communications.
You may object to direct marketing communications at any time.
Website operation and security
We process technical information where necessary to operate, maintain and secure our website, diagnose technical problems, prevent misuse and protect our systems.
The legal basis for this processing is our legitimate interest in providing a reliable and secure website and protecting our information systems.
Website analytics
With your consent, we use Google Analytics 4 (GA4), a web analytics service provided by Google, to understand how visitors use our website.
Google Analytics may collect information such as:
- pages viewed;
- approximate geographic location;
- browser and device characteristics;
- referring source;
- session and interaction information; and
- other website usage information.
Google Analytics uses first-party identifiers, including the _ga and _ga_<measurement-id> cookies, to distinguish users and sessions.
Analytics is activated only after you have consented to analytics cookies through our cookie consent mechanism. The legal basis for this processing is your consent.
You can withdraw your consent at any time through Cookie Settings on our website. Withdrawal does not affect the lawfulness of processing performed before consent was withdrawn.
We do not intentionally send information entered into contact forms, such as your name, email address, telephone number or message, to Google Analytics.
4. Cookies
Our website uses cookies and similar technologies.
Cookies that are strictly necessary for the operation of the website or for recording your privacy preferences may be used without consent where permitted by law.
Analytics cookies are used only with your prior consent.
For detailed information about the cookies we use, their purposes and their duration, please see our Cookie Policy.
You can change or withdraw your choices at any time using the Cookie Settings link available on the website.
5. Recipients of personal data
We may disclose personal data where reasonably necessary to:
- Glove Retail personnel who need the information for their work;
- other Glove Retail entities where your enquiry concerns their territory, products or services;
- IT, hosting, website maintenance, security and other technical service providers acting on our behalf;
- Google, where you have consented to Google Analytics;
- professional advisers such as accountants, auditors and legal advisers where necessary; and
- public authorities or other parties where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We do not sell your personal data.
6. Glove Retail entities in other countries
Glove Retail has offices in Greece, Bulgaria, Cyprus and Romania.
If your enquiry concerns one of these markets, we may provide your enquiry and contact details to the relevant Glove Retail entity so that your request can be handled appropriately.
Greece, Bulgaria, Cyprus and Romania are members of the European Union, and transfers of personal data between these locations therefore remain within the European Economic Area.
Where another Glove Retail entity independently determines how and why it processes personal data after receiving an enquiry, that entity may act as a separate data controller for that subsequent processing.
7. International data transfers
Some service providers we use may process personal data outside the European Economic Area.
Where personal data are transferred to a country outside the EEA, we take appropriate steps to ensure that the transfer complies with applicable data protection law. These safeguards may include an adequacy decision of the European Commission or appropriate contractual safeguards such as the European Commission’s Standard Contractual Clauses.
Google may process information through infrastructure located outside the EEA. Applicable safeguards and transfer mechanisms are described in Google’s privacy and data-transfer documentation.
8. How long we retain personal data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and business requirements.
As a general rule:
- website enquiries that do not result in a continuing business relationship are retained only for as long as reasonably necessary to respond to and follow up the enquiry;
- information relating to customers, contracts or business relationships may be retained for the duration of the relationship and afterwards for the period required by applicable legal, tax and limitation requirements;
- technical and security logs are retained for a limited period appropriate to their operational and security purpose; and
- Google Analytics user-level and event-level data are retained according to the retention period configured in our Google Analytics property.
Where data are no longer required, they are deleted, anonymised or otherwise securely disposed of.
9. Your rights
Subject to the conditions provided by the General Data Protection Regulation (GDPR), you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- object at any time to processing for direct marketing purposes;
- receive certain personal data in a structured, commonly used and machine-readable format and request its transfer where the right to data portability applies; and
- withdraw consent at any time where processing is based on your consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Some rights are subject to statutory conditions and exceptions and therefore may not apply in every situation.
10. Exercising your rights
To exercise your data protection rights or ask a question about our processing of personal data, please contact:
Glove Retail S.A.
Email: info@gloveretail.com
We may need to request information necessary to verify your identity before fulfilling a request.
11. Right to lodge a complaint
If you believe that your personal data have been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.
Glove Retail S.A.’s supervisory authority in Greece is:
Hellenic Data Protection Authority
1-3 Kifisias
115 23 Athens
Greece
Telephone: +30 210 6475600
You may also have the right to complain to the supervisory authority in the EU/EEA country where you live or work or where an alleged infringement occurred.
We encourage you to contact us first so that we have an opportunity to address your concerns.
12. Links to third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those websites before submitting personal information to them.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, processing activities or applicable legal requirements.
The current version will always be published on this page, together with its last-updated date.