Smart Retail Operation

Smart Retail Operation

Run the floor on live data. From our Product.me platform to electronic shelf labels, customer-flow analytics and connected logistics, we turn every store into a measurable, responsive operation.

Connected retail operations using live shelf, inventory and customer-flow technology
+18%
average uplift in promo effectiveness with live data

Product.me Platform

Our flagship retail OS — orchestrating content, IoT events and BI across every store and screen, supporting any device and integrating with the systems you already run.

Retail operator coordinating store screens and connected devices from a central platform

One operational view across screens, labels, sensors and alerts

A central workspace lets teams organise screens, stores, devices and campaigns without visiting every location. Local differences remain visible, while shared rules and approvals keep the network coherent.

Central workspace managing content and devices across multiple retail stores

Connected sensors can turn a physical event into an immediate digital response. Lifting a product, opening a cooler or crossing a zone may trigger relevant content, a staff task or a recorded operational event.

Retail shelf sensor triggering contextual content when a product is lifted

Operational data becomes useful when teams can see what is happening now and compare it with prior patterns. Clear dashboards bring device health, engagement and store activity into one decision-ready view.

Retail analyst reviewing real-time business intelligence and reports

One content workflow can serve large video walls, shelf-edge screens, kiosks, tablets and standard commercial displays. Layouts adapt to each format so a campaign remains recognisable without forcing every screen to behave identically.

Several retail display formats managed as one coordinated device family

A modular platform starts with the capabilities a retailer needs today and adds stores, devices or workflows as the programme grows. Components remain connected without turning every expansion into a replacement project.

Modular retail technology platform scaling from one store to a wider network

The same team that shapes the platform can help configure, deploy and support it in the field. That short path between software and store operations makes practical feedback easier to turn into improvements.

Retail technology team building, deploying and supporting one connected platform

Electronic Shelf Labels

Digital price tags with omnichannel coordination — change prices network-wide in seconds and keep shelf and online perfectly in sync.

Electronic shelf labels in use along a well-stocked grocery aisle

Connected shelf pricing maintained at the point of sale

Electronic shelf labels replace manual paper changes with centrally issued price updates. Teams can schedule markdowns or respond to approved pricing rules while the shelf keeps a clear, current value for shoppers.

Electronic shelf labels updating prices across a retail shelf

A shared product and pricing source helps the shelf, checkout and online store present the same current information. Synchronisation reduces the frustrating gap between what a shopper sees on a screen and in the aisle.

Shelf, checkout and mobile channel showing synchronised product information

Labels need purpose-made rails, clips and holders to sit securely on different shelves, baskets, freezer edges and produce fixtures. Correct mounting protects sightlines and keeps displays readable at the shopper’s angle.

Electronic shelf labels mounted with rails, clips and holders for different fixtures

Promotion rules can update shelf labels at the scheduled start and end of a campaign. Accent colour, indicator lights and secondary messages make a temporary offer visible without a manual label swap.

Electronic shelf labels automatically changing to a coordinated promotion state

A fleet view tracks label connectivity, battery condition and update status across the store. Maintenance can then focus on the small number of devices that need attention rather than inspecting every shelf manually.

Store associate monitoring electronic shelf label battery and connectivity status

A store-wide deployment moves systematically from data preparation and fixture surveys to staged installation and verification. Shelf labels, rails and network components arrive organised by aisle so the shop can keep operating.

Technicians carrying out an organised store-wide electronic shelf label rollout

Customer Flow Management

Understand and shape how shoppers move — from people counting and queue management to demographic profiling that informs staffing and layout.

Overhead people-counting and queue-management technology in a retail store

People counting and queue visibility in the live store

Entrance sensors count direction of travel to show how many people enter and leave a location. Aggregated counts support conversion, occupancy and staffing analysis without requiring staff to tally visitors by hand.

Overhead sensor anonymously counting people entering and leaving a store

Queue analytics measures line length and waiting patterns, then helps staff react before service slows. Guidance screens or alerts can open another lane and direct shoppers toward available checkouts.

Retail checkout using queue analytics and guidance to open another lane

Anonymous audience analytics estimates broad visitor groups and viewing patterns to help compare how spaces and campaigns perform. The useful output is aggregated trend data rather than the identity of any individual shopper.

Anonymous retail audience analytics showing aggregated visitor groups and trends

Aggregated location data shows where customers pause, which routes they favour and how long key zones hold attention. Teams can compare those patterns before and after a layout or campaign change.

Retail floor with anonymous heatmap paths and dwell-time analysis

Traffic and queue patterns help managers align staff coverage with the hours and zones that need it most. The goal is not surveillance of employees, but a clearer operational plan for serving expected demand.

Retail manager aligning staff coverage with customer traffic patterns

A fitting-room call control gives shoppers a simple way to request another size or staff help without leaving the room. Status lights and a staff panel route the request to the right zone discreetly.

Fitting-room assistance button routing a discreet request to store staff

Logistics & In-store Tech

The connected hardware layer — RFID inventory accuracy, smart lockers, fleet tracking and customised refrigeration and furniture.

Retail associate using RFID inventory technology beside smart lockers and refrigerated units

RFID inventory, smart storage and connected cold-chain equipment

RFID tags let teams scan many items quickly without direct line of sight. Handheld and fixed readers help reconcile stock, locate missing products and understand what has moved between back room and sales floor.

Store associate using RFID to scan apparel inventory quickly

Connected lockers provide a secure handover point for pickup, returns or staff equipment. Compartments open with a code, app or credential, while the system records availability and collection status.

Retail pickup area with connected smart lockers in several compartment sizes

Tracking devices make reusable carts, cages, equipment and delivery vehicles easier to locate across a distributed operation. A shared view reduces time spent searching and highlights assets that have stopped moving unexpectedly.

Tracked retail logistics assets including roll cages, carts and a delivery vehicle

Purpose-built counters, cabinets and display fixtures combine the store’s visual language with the technology they must house. Cable routes, ventilation, service access and product presentation are resolved as part of the furniture.

Custom retail furniture designed around displays, equipment and cable management

Retail refrigeration ranges from compact branded coolers to multi-deck cabinets and integrated frozen displays. Temperature control, door format, airflow and monitoring are selected around the product and shopping environment.

Several types of brand-agnostic retail refrigeration units

A clear collection point joins online ordering to the physical store. Staging shelves, chilled or ambient lockers and a simple check-in flow help staff prepare orders and customers collect them with minimal waiting.

Retail click-and-collect area with counter, pickup shelves and chilled lockers

Other solution areas

Security & Loss Prevention

Smart Retail Operation

Digital Signage & Displays

Smart Parking & Access

Let's scope your smart retail operation project.

Tell us your store count and goal — a specialist responds within one business day.